Refund policy
Last updated:
14 days, no questions asked. If a dfacto.ai product is not what you expected, email founder@dfacto.ai within 14 days of purchase and we will refund you in full. You do not have to explain why.
How to request one
- Email founder@dfacto.ai from the address you purchased with, or include your order number.
- We reply within 2 business days.
- Approved refunds are issued by our merchant of record back to the original payment method, and typically appear within 5–10 business days depending on your bank.
Subscriptions
Annual subscriptions can be cancelled at any time and will not renew; access continues to the end of the period you already paid for. We do not pro-rate mid-period cancellations, but if something has genuinely gone wrong, write to us — we would rather refund you than argue about it.
One-time and lifetime purchases
Covered by the same 14-day window. After that a lifetime licence is final, since there is no ongoing period to cancel.
Free trials
Where a product offers a trial, it runs without a card and without an account, and lapses on its own. Nothing is charged unless you choose to buy, so there is nothing to refund.
Who processes the refund
Purchases are sold by our merchant of record, who is the seller of record for the transaction and issues your invoice. Refunds are processed by them on our instruction. We never see or store your card details.
Chargebacks
Please email us before opening a chargeback. We will almost certainly just refund you, and a chargeback costs us a fee on top of the refund.
Your statutory rights
This policy is in addition to any refund or cancellation rights you have under applicable consumer law, and does not limit them.
Contact
founder@dfacto.ai · Deepak Marathe (sole proprietor), India